Features
Calling queues
Hold music, position updates, and ring strategies so high volume still gets answered.
Delight your customers
Queues bolster service and brand experience when volume spikes.
- Use built-in hold music or upload your own to match your brand.
- Announce callers their position in line.
- Set a maximum hold time before transfer to voicemail or another line.
- Scale effortlessly for peak times without rebuilding your phone system.
How it works
Distribute intelligently
Prevent ringing an occupied agent, add buffer time between calls, and support remote staff on the same queues.
Increase efficiency
Add a dedicated queue per high-demand department — fewer missed calls and endless voicemails.
Distribute your way
Choose ring strategies such as Round Robin Memory, Least Recent, Fewest Calls, and more.
Dynamic scaling
Agents sign in or out of queues as volume changes hour by hour — capacity follows demand.
Queue for your team or your platform
Sign up to configure calling queues, or contact us for high-volume inbound.