About Solved Telephony
We set out to make AI agents work on the phone for insurance. Fixing the voice rails underneath turned out to be the hard part, so we built them. This is that layer, sold as a product.
Why this company exists
We did not set out to become a telephony company. We set out to make AI agents work on insurance calls, and the network kept getting in the way.
AgentTech was the product: a dialer, a CRM, compliance scoring, and eventually autonomous voice agents for insurance agencies. The software part went the way software goes. The calls did not. Post-dial delay stretched past the point where turn-taking sounds human. Carrier paths degraded and nobody could say which one. Ports stalled behind a losing carrier's convenience. Escalations left our hands and disappeared into a queue one layer up, which is what happens when you resell minutes you do not control.
So we went down a layer. We built direct carrier interconnects, our own routing tables, DID inventory and porting staffed by people rather than a form, network-side recording, and a media path tuned for machine listeners instead of hold music. AgentTech got the voice product it needed, and we ended up holding something other platforms were also missing.
Solved Telephony is that layer, now sold as a product. Solved Telephony owns AgentTech Dialer, and AgentTech runs its production insurance calling on these rails as a customer, at the same published rates as everyone else. The legal entity is Solved Telephony, LLC, and the company is part of the Solved Ventures family.
The network today
- 30+
- Carrier interconnects and routing partners we hold directly.
- 100+
- Countries with local or toll-free DID coverage.
- 10,000+
- Concurrent sessions the network is sized for.
- $0.10
- Per minute for a fully managed AI Voice Agent.
Where we sit in the ecosystem
One layer below the products people actually log into, and one layer above the carriers.
- Carriers are below us. We hold the interconnects and the routing agreements, which is what Tier 2 means in practice. Escalations end here.
- Platforms are above us. AI agent platforms, dialers, contact center software, call tracking, and vertical SaaS point their stacks at these rails and sell their own product on top.
- AgentTech is a customer. We own AgentTech Dialer, and it buys minutes, numbers, routing, and recording from us like any other platform. That is the proving ground for everything we ship.
- Businesses can buy direct. Hosted PBX, numbers, and messaging on the same account and the same rate card, with no seat license in between.
Solved Telephony
The Tier 2 voice layer: carrier interconnects, DID inventory, messaging, programmable routing, hosted PBX, and AI Voice Agents, sold as infrastructure at published rates.
OpenAgentTech Dialer
The insurance calling platform: dialer, CRM, compliance scoring, and the Lead Marketplace. AgentTech runs its production insurance calling on these rails as a customer.
OpenSolved Enroll
A multi-product quote and enrollment platform for insurance agents, covering Medicare, life, and ancillary lines.
OpenSolved Insurance
The agency side of the family, selling insurance to consumers rather than software to agencies.
OpenWhat we believe
Four opinions that decide what we build and what we refuse to resell.
Infrastructure first
A voice product is only as good as the layer under it. We would rather fix post-dial delay, codec handling, and carrier quality than ship another feature on top of someone else's network.
Agent-native design
Machine listeners are less forgiving than people. Media paths, jitter handling, and turn detection are tuned so an AI Voice Agent has room to hear, think, and answer inside the window a caller tolerates.
Own the critical path
We hold the carrier relationships and the routing tables ourselves. That is the only reason an escalation can end with us instead of being handed one layer up while your calls keep failing.
Published rates
The rate card is on the website, not behind a sales call. Per-leg CDRs carry the rate that applied, so what you were charged is a record you can read rather than a total you have to trust.
Who runs it
A small team. The same people answer the sales call and the escalation.
Dustin Snider
CEO, AgentTech I/O
Leads product and company strategy across the Solved family. Pushed the move down a layer when it became clear that owning the voice rails, rather than renting them, was the only way to make AI agents work on production insurance calls.
Abri White
COO
Runs operations, onboarding, and customer success. Owns the parts of the business where a migration succeeds or stalls: porting schedules, cutover windows, registration packets, and the named contact you actually reach.
We are hiring on the network side. See open roles.
“We stopped being a telephony company the day we moved onto these rails. Routing, numbers, and recording became someone else’s job.”
FAQs
About the company
Is Solved Telephony the same company as AgentTech?
Same family, different layers. Solved Telephony owns AgentTech Dialer, and AgentTech runs its production insurance calling on these rails as a customer of ours. AgentTech sells software to insurance agencies; Solved Telephony sells the voice layer underneath it to any platform that needs one.
Do I have to be an insurance platform to buy?
No. Insurance is where the rails were proven, not who they are for. We sell to AI agent platforms, dialer and contact center software, call tracking and attribution companies, CRM and vertical SaaS, and businesses buying a phone system directly.
What is Solved Ventures?
The parent group. Solved Telephony is the voice infrastructure, AgentTech Dialer is the insurance calling platform built on it, Solved Enroll is the quote and enrollment platform for insurance agents, and Solved Insurance is the agency side. Each one is a separate product with its own customers.
Will my customers see the Solved Telephony name?
Only if you want them to. White-label is the normal arrangement: numbers are provisioned under your brand, routing and recording are driven by your API calls, and CDRs come back split by your own tenant identifiers. Most of our platform customers run it this way.
Something else? Contact us
Come see the rails.
Thirty minutes on routing, rates, and a test call on our network.