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Credentials are issued during onboarding, not from a self-serve signup form. Once your account is opened you get a trunk hostname, either a SIP username and password or an IP allowlist entry, and an API bearer token scoped to your account. Ask for a sandbox token at the same time if you want to build against the API before your first live call.

A clean simple port of a local number is typically seven to ten business days from a valid LOA, and a toll-free port is usually faster. Complex ports, partial ports, and accounts with a mismatched Customer Service Record take longer, which is why we read the CSR before submitting rather than after a rejection. Port state is visible over the API so your own dashboard can show it.

The usual causes are an IP that is not on the trunk allowlist, a From header that does not match a DID on your account, a destination outside your allowed prefix set, or a spend cap or velocity limit that has been hit. Send us the SIP Call-ID and the timestamp and we will tell you which one it was.

Check the delivery receipt rather than the send response: a 202 on send only means we accepted the message. Then check whether the campaign is registered and active for the use case you are actually sending, whether the destination carrier has throughput limits below your send rate, and whether the recipient is in a STOP state on that number. Unregistered or mismatched traffic gets filtered quietly, not rejected loudly.

Yes. Signaling and media captures are available on request for any call ID. Email contact@solvedtele.com with the call ID, a timestamp, and the destination, and you get the capture rather than a summary of it.

Channel counts on a SIP trunk are raised by request and take effect without a rebuild. Messaging throughput is a function of your 10DLC brand and campaign vetting score, so raising it means resubmitting vetting rather than changing a setting on our side. We prepare and submit the packet with you.

Every leg carries the route, the carrier, the duration, and the rate that applied, so an invoice line reconciles against CDRs rather than against a monthly total. Pull CDRs over the API or have them exported to S3, Google Cloud Storage, or an endpoint you name, hourly or daily.

Anything blocking production traffic: calls failing on a route, registration dropping, messaging stopped, or the API returning errors across the board. Call +1 (866) 415-6192 for those. Configuration questions, quotes, and porting scheduling go to contact@solvedtele.com and are worked on the normal queue.