AI Voice Agents are live on our Tier 2 rails at $0.10 per minute. See the product
Products Bidding, queues, and IVR

Programmable call routing

The routing engine underneath AgentTech Dialer and its Lead Marketplace, sold on its own and white-labeled under your product name.

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The engine that routes AgentTech Dialer's own calls, sold one layer down as infrastructure.

Real-time bidding on a live call

Offer a call to multiple buyers, take the winning bid, and connect inside the setup window a caller will tolerate.

Bid inside the pause
Offers go out, bids come back, and the call connects against a post-dial delay target of under 2s.
Multiple buyers per call
The same call can be offered to internal queues and external buyers at once, by priority.
Bid ranges and floors
Per-buyer bid ranges, cost per call, and daily caps decide who is even eligible.
Every decision recorded
Who bid, who won, and what the call became are on the same record.
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Campaigns, buyers, and publishers

The three objects a performance-marketing call business actually runs on, built into the routing layer.

Campaigns
The unit that connects supply to demand, with its own economics and status.
Publishers
Every call source gets its own identity, payout, and quality history.
Buyers
Targets with bid ranges, caps, concurrency limits, and priority.
Caps and dayparting
Daily caps, hour-of-day windows, concurrency ceilings, and duplicate rules as routing primitives.
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Skills and state-license routing

Route on agent skill, state license, or any attribute you pass, which is how insurance traffic stays compliant.

State licenses
A caller only reaches agents licensed in that state, decided at routing time.
Skills and tiers
Product knowledge, language, and seniority narrow the pool further.
Your attributes
Pass anything you track and route on it; we do not limit you to our schema.
Availability before you send
Ask how many matching agents are free right now before offering the call.
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Queues and IVR

Hold treatment, position announcements, ring strategies, and multi-level IVR, under your own product brand.

Ring strategies
Round-robin, longest-idle, simultaneous, or priority, per queue.
Hold treatment
Position announcements, estimated wait, comfort audio, and callback rather than dead air.
Multi-level IVR
Menus that branch on input, time of day, holiday calendars, and data you look up mid-call.
Overflow rules
Where a call goes when the queue is deep, everyone is busy, or the office is closed.
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Failover routing

What happens when the buyer, the endpoint, or the carrier stops answering.

Endpoint failover
If your target stops answering, the call moves to the next destination you defined.
Carrier failover
Every destination has more than one path, and failing paths leave rotation automatically.
Number-level overrides
Redirect a single DID without touching the rest of the account.
Nothing silently dropped
A call that cannot be placed lands somewhere you chose, with the reason on the record.
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The path of one routed call.

Six decisions, all made from live state rather than a configuration file someone edited last quarter, and all written to the record you bill and audit from.

  1. NumberThe DID the caller dialed, attached to a campaign and a publisher.
  2. CampaignCaps, dayparting, concurrency, and duplicate rules decide if the call is eligible.
  3. BidMatching buyers are offered the call and the winning bid is taken.
  4. MatchSkills, state license, and live availability narrow it to who can legally take it.
  5. ConnectQueue, IVR, agent, or AI Voice Agent, with failover behind each one.
  6. RecordRecording, transcript, per-leg CDR, and the payout attributed to the publisher.
Recording, attestation, and CDRs
An agent in a headset at a desk, with a live call waveform running across the glass wall behind him

Queues and IVR that belong to your product.

Everything a caller hears between the ring and the agent is configuration you control, presented under your brand.

Ring strategyRound-robin, longest-idle, simultaneous, or priority, set per queue and changeable without a redeploy.
Hold treatmentPosition announcements, estimated wait, comfort audio, and callback offers instead of dead air.
Multi-level IVRMenus that branch on digits, time of day, holiday calendars, and data you look up mid-call.
Overflow and closureWhere the call goes when the queue is deep, nobody is available, or the office is closed.
Transfer and handoffWarm transfer between agents, or from an AI Voice Agent to a human with the context intact.

Who puts this on our rails.

Four kinds of software buy routing as infrastructure, usually because building it properly is a year they would rather spend on their own product.

Call tracking and attribution

Number pools, publisher-level attribution, and per-call payouts, with the routing decision recorded next to the call it produced.

Dialer and contact center software

Queues, skills, ring strategies, and concurrency, so your product ships an ACD without becoming a telephony company.

CRM and vertical SaaS

Click to call, inbound routing to the record owner, and recordings on the timeline, all under your own brand.

AI agent platforms

A voice agent as a routing target, with warm handoff to a human and a media path tuned for machine turn-taking.

See how the four layers fit together

What routed traffic costs

Routing is not a separate product with its own platform fee. A routed call bills as the legs it used, at the published voice rates.

The legs of a routed call

Leg Inbound Outbound
Local $0.009 / minThe caller reaching your DID 1 Starting at $0.005 / minThe leg out to a buyer or agent 2
Toll-free $0.027 / min Free
Internal FreeBoth legs on our network Free

What teams usually turn on with it

Service Rate
Call recording $0.0025 / minEach way, inbound and outbound
Call transcription $0.05 / minRedaction free, sentiment $0.004, summary $0.005
CNAM query $0.008 / callInbound dip on the routed call
AI Voice Agents $0.10 / minTalk time, when an agent is the routing target

1 Unlimited inbound plans are available on select DID types by request.

2 Local outbound rates vary by destination. Contiguous US outbound is typically $0.01 per minute, and Canada outbound starts at about $0.005 per minute.

Rates shown are standard published pricing and may vary by destination, DID type, or account configuration. Volume, platform, and AI Voice Agent pricing is quoted. See the full rate card.

The rest of the stack under it

Voice connectivity

The interconnects the routed legs actually ride on, with multi-carrier failover on every destination.

Tier 2 voice

Phone numbers

DIDs to attach to campaigns and publishers, bought and released over the API.

Numbers and porting

AI Voice Agents

A voice agent as a routing target at $0.10 per minute of talk time, with warm handoff to a human.

See the product

Recording and compliance

Recording, transcription, STIR/SHAKEN attestation, and per-leg CDRs for every routed call.

Compliance tooling

Also worth reading: SMS and MMS at $0.0075 each way, hosted PBX, and the API documentation.

FAQs

Questions about call routing

Is this the same engine AgentTech Dialer runs on?

Yes. Solved Telephony owns AgentTech Dialer, and the routing under the Dialer and its Lead Marketplace is this engine. AgentTech runs its production insurance calling on these rails as a customer of ours, which is why the primitives look like lead-routing primitives rather than generic webhooks. You are buying the layer underneath a working product, not a reference implementation.

How does real-time bidding work on a live call?

A call arrives on a number attached to a campaign. The campaign offers it to the buyers that match, collects bids inside a window, takes the winning bid, and connects the caller, all before the caller decides the silence has gone on too long. Post-dial delay on primary routes targets under two seconds, which is the budget the whole decision has to fit inside.

Can I run this under my own brand?

Yes, and most platform customers do. Numbers are provisioned under your brand, routing is driven by your API calls, your users never see the Solved Telephony name, and CDRs come back split by your own tenant identifiers so you can bill from them.

How does state-license routing work?

Route on any attribute you pass us, including the states an agent is licensed in. A call from a caller in Ohio only reaches agents whose license list includes Ohio, and the skills you attach on top of that narrow it further. This is how insurance traffic stays compliant at the routing layer instead of at the apology layer.

What controls do I get per publisher and per buyer?

Caps, dayparting, concurrency limits, duplicate rules, and per-publisher payouts are routing primitives, not spreadsheet columns. Each publisher can feed multiple campaigns with its own economics on each, and each buyer has its own targets and priority. Every decision lands on the call record, so you can see what a publisher's traffic actually turned into.

What does routing cost?

Routing runs on the published voice rates: local inbound at $0.009 per minute, toll-free inbound at $0.027, local outbound from $0.005, toll-free outbound free, and internal legs free in both directions. There is no per-seat license and no separate routing platform fee. Volume and platform pricing is quoted; see the rate card.

Something else? Contact us

Put your campaigns on our routing layer.

Bring your publishers, buyers, and queues and we will map them onto the engine on a live account.

Schedule demo See the whole stack