Solved Telephony vs Twilio
One is a Tier 2 voice network with a published wholesale rate card and route control. The other is the broadest programmable communications platform in the category. They are good at different things, and the honest answer depends on whether your product is voice or merely uses voice.
Quick verdict
Buy the large CPaaS when breadth is the requirement: many countries, many channels, self-serve onboarding, and an SDK for every language on your team. Buy Solved Telephony when voice is the product: published per-minute rates, route control on your own traffic, escalation that ends with us, and lead routing, hosted PBX, and a managed AI voice agent on the same account as the wholesale minutes.
Everything below about Twilio is drawn from their publicly published product materials and is described at the level of capability categories rather than specific plans.
Choose Twilio
You need global coverage and several channels from one vendor, and you want to be live this afternoon without a sales conversation.
Choose Solved Telephony
US voice is load-bearing for your product and you need rate transparency, route control, and an escalation path that stops with the company you bought from.
Capability by capability
Categories rather than feature counts. Where we could not find a capability in publicly published materials, that is what the cell says.
| Capability | Solved TelephonyTier 2 networkpublished rate card | TwilioLarge CPaaSpublicly documented |
|---|---|---|
| Position in the wholesale chain | Direct carrier interconnectsWe hold the routing tables for the traffic we carry. | Publicly documented as a communications platform with its own carrier relationshipsCoverage and arrangements vary by market; consult their materials. |
| Rate setting and publication | Published, ours to setVoice from $0.005 per minute out, $0.009 in. SMS $0.0075 each way. | Usage-based pricing published on their own siteWe do not quote another provider's rates. Compare against ours directly. |
| Route control on your own traffic | Per customer and per campaignLeast-cost or quality-first selection, with failing paths withdrawn automatically. | Platform-managed routing, with publicly documented options for bringing your own carrier |
| Escalation path | Ends with usWe are the carrier's counterparty, so the ticket does not travel further. | Publicly documented support plans, with escalation tiers by plan |
| Country coverage | US-centric, with local or toll-free DID coverage in 100+ countries | Publicly documented coverage across a very wide set of countriesThe clearest advantage of the category. |
| Channels beyond voice and messaging | Voice, SMS and MMS onlyNo email, chat, or video products. | Publicly documented email, chat, video, and adjacent channels |
| Self-serve onboarding at small scale | Onboarding involves a personGood for registration and porting work; slower if you want to ship today. | Publicly documented self-serve signup and trial credentials |
| SDKs, helper libraries, and examples | REST API with the common languages covered | Publicly documented libraries across many languages, with a large public example corpus |
| Managed AI voice agent as a product | $0.10 per minute of talk timeAgent, media handling, and connectivity in one rate. | Publicly documented building blocks for voice AI rather than a single per-minute managed agent rate |
| Lead routing primitives | Bidding, caps, publishers, payoutsThe routing engine under AgentTech Dialer and its Lead Marketplace. | Not something we find in their publicly documented product set |
| Hosted PBX on the same account | Included, no seat license70+ calling features and Microsoft Teams Direct Routing. | Publicly documented contact center and phone products exist as separate offerings |
| White-label under your brand | Normal, not an exceptionEnd users never see the Solved Telephony name. | Publicly documented subaccount and ISV models; branding specifics vary |
| Recording, transcription, and redaction | Network services at published ratesRecording $0.0025/min, transcription $0.05/min, redaction and encryption included. | Publicly documented recording and transcription products, priced on their own site |
| Attestation and traceback response | We sign and we answerSTIR/SHAKEN attestation plus traceback answered from our own CDRs. | Publicly documented STIR/SHAKEN support; response process is theirs to describe |
| CDR detail | Route, carrier, and applied rate per legScheduled exports and sub-account rollups for reselling. | Publicly documented usage records and export options |
| Named engineering contact and SIP traces | Shared channel, traces on requestSignaling and media captures for any call ID. | Publicly documented support plans, including higher tiers with named contacts |
Comparisons describe the common shape of each category rather than any one product, and are based on publicly published materials.
Which one is right for you?
Both are good at what they were built for. The question is what your product is made of.
Choose Twilio if
- You need numbers and termination in many countries and you need them this quarter
- You want voice, messaging, email, chat, and video from one vendor on one invoice
- Self-serve signup matters more than route control, which is usually true under a few thousand minutes a month
- Your team wants a helper library and a worked example for every language and framework in the building
- A large public ecosystem of integrations and community answers is part of what you are buying
Choose Solved Telephony if
- US voice quality is something your customers notice, so route control is worth paying attention to
- You resell minutes and need per-leg records with the applied rate on them
- You want lead routing, hosted PBX, and recording on the same account as the wholesale rates
- You want a managed AI voice agent at $0.10 per minute rather than assembling one from parts
- When a route degrades, you want the escalation to end with the company you bought from
FAQs
Solved Telephony vs Twilio: common questions
Is Solved Telephony a Twilio alternative?
For US voice, numbers, and messaging, yes. For the wider set of channels a large CPaaS publicly documents, including email, chat, video, and country coverage across dozens of markets, no. If your product needs those in one vendor, buy them from a vendor that sells them.
How do the rates compare?
We publish ours and do not publish theirs. Our card is on the pricing page in full: outbound local voice from $0.005 per minute, inbound local at $0.009, local DIDs from $1.10 per month, SMS at $0.0075 each way, recording at $0.0025 per minute, AI Voice Agents at $0.10 per minute of talk time. Compare it against whatever you are quoted.
Can I move gradually instead of all at once?
That is the normal path. Most platforms start by pointing one campaign or one number range at us, compare answer-seizure ratio and post-dial delay against their existing route for a few weeks, and move the rest when the numbers hold. Porting is staffed rather than automated, with LOA pre-check and a named contact through cutover.
What do I give up by buying one layer down?
Breadth. You give up a marketplace of prebuilt integrations, helper libraries in every language, worked examples for every edge case, and adjacent channels on the same invoice. What you get back is route control, escalation that ends with us, published rates, and products like lead routing and hosted PBX on the same account as the minutes.
Do you support white-label?
Yes, and most of our platform customers use it. Numbers are provisioned under your brand, routing and recording are driven by your API calls, and call detail records come back split by your own tenant identifiers so you can bill from them. Your end users never see our name.
Something else? Contact us
Put both on the same destination.
Point one campaign at us, compare answer-seizure ratio and post-dial delay for a couple of weeks, and decide from the data rather than the page.